Privacy Policy - Expat Coach

Last updated: 02.12.2022

Introduction

At expatcoach.com.au, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share information about you when you use our websites, services, and applications (collectively, “Services”).

By using our Services, you agree to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with our policies and practices, do not use our Services.

Information We Collect

We collect information about you in the following ways:

Information you provide to us: We collect information that you provide to us directly, such as when you create an account, request a service, or communicate with us. This information may include your name, email address, phone number, and any other information you choose to provide.
Information we collect automatically: When you use our Services, we may collect certain information automatically, such as your IP address, device type, and browser type. We may also collect information about your use of our Services, such as the pages you visit and the actions you take.
Information we receive from third parties: We may receive information about you from third parties, such as social media platforms or other websites that you have linked to your account.

Use of Information

We use the information we collect to provide, maintain, and improve our Services, and to develop new products and services. Specifically, we may use your information to:

Provide the Services you request
Communicate with you about your account or the Services
Analyze and improve the Services
Personalize your experience on the Services
Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities

Sharing of Information

We may share your information with third parties in the following circumstances:

With your consent: We may share your information with third parties if you have given us your consent to do so.
With service providers: We may share your information with service providers who perform certain services on our behalfs, such as hosting, data analysis, payment processing, and marketing.
For legal reasons: We may share your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena. We may also share your information if we believe it is necessary to protect the rights, property, or safety of expatcoach.com.au, our users, or others.
In the event of a sale or merger: If expatcoach.com.au is acquired by or merged with another company, we may share your information with that company in order to continue providing the Services.

Your Choices

You have the following choices regarding the use of your information:

Opting out of marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us at admin@expatcoach.com.au.
Accessing and updating your information: You can access and update your account information at any time by logging into your account and making the necessary changes.
Closing your account: You can close your account at any time by contacting us at admin@expatcoach.com.au.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Services. We may also retain your information as required by law or for legitimate business purposes, such as to prevent fraud or to comply with legal obligations.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, or destruction. These measures include:

Encrypting sensitive information, such as financial and personal data, using secure socket layer (SSL) technology
Storing information on secure servers behind firewalls
Limiting access to your information to authorized employees who need it to perform their job duties

Despite these measures, please note that no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

Data Breach

In the event of a data breach that may have compromised your personal information, we will promptly notify you and any applicable authorities in accordance with applicable laws and regulations.

Data Transfer

Your information may be transferred to, and stored and processed in, countries other than the country in which you are located. These countries may have data protection laws that are different from the laws of your country.

If we transfer your information to a country that does not have the same level of data protection as your country, we will take appropriate measures to protect your information in accordance with this privacy policy. These measures may include, for example, ensuring that the recipient of your information is subject to binding corporate rules or is certified under the EU-US or Swiss-US Privacy Shield frameworks.

Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review the privacy policy whenever you access our Services to stay informed about our information practices and your choices.

If you have any questions or concerns about our privacy policy or the information we have collected about you, please contact us at admin@expatcoach.com.au.